ARRANGE A RETURN
At New Globe Traveller, we are extremely particular about the quality and finish of our products, and are therefore sure that you will be satisfied with your purchase. However, we would understand if you had a valid reason to want to return a product that did not match your expectations.
You can return a product within 14 days of receipt. To so do, you can email us on [email protected] to let us know of your intention, and your reason for cancelling. Once you hear from us, you will then need to post back the product in its original condition to;
New Globe Traveller
As you are aware, the sale of every product automatically provides one year’s books for an underprivileged child. To do this we donate £10.00 from the price you paid for the product at the time you place your order. If you request to return a product, we will be refunding the total price we paid minus the £10.00 donation. At the time of making the purchase, if you chose to pay a £20.00 supplement to support the complete education of a child for a year, then this supplement is also non-refundable.
Should you wish to exchange an item you can email us on [email protected] with the subject ‘Exchange’ or call us on 01376310132. Please keep your order number handy.
If you have a valid reason to ask for an exchange, we will ask you to send the product to the address above, and send out the alternative product within 14 days. You will be expected to pay the return postage to send the product back to us. Your parcel will be your responsibility till it reaches us.